Shipping policy

Shipping & Delivery Policy

Last updated: 23 September 2026

At Q&P Furniture, we aim to provide a reliable and professional delivery service for all orders.

Because our range includes smaller items as well as large and heavy furniture, the delivery method may vary depending on the product, size, weight and delivery address.

Please read this policy carefully before placing your order.

1. Delivery Areas

We deliver to eligible addresses across Great Britain using a combination of:

  • Parcel couriers

  • Pallet delivery services

  • Specialist furniture delivery services

  • Q&P Furniture's own delivery service where available

Available delivery options and charges depend on the products ordered and the delivery postcode.

Any applicable delivery charge will be shown at checkout or otherwise clearly communicated before your order is accepted.

Some locations or postcode areas may have limited delivery options or additional delivery costs.

If we are unable to deliver to your address, we will contact you as soon as reasonably possible and refund any payment made for an order we cannot fulfil.

2. Delivery Charges

Delivery charges depend on factors including:

  • Delivery postcode

  • Product size and weight

  • Number of items

  • Delivery method required

  • Any additional delivery service selected by the customer

Where delivery charges can be calculated in advance, they will be shown before you complete your purchase.

Where a delivery charge cannot reasonably be calculated automatically, we will provide the applicable charge or explain how it is calculated before accepting the order.

3. Delivery Times

Estimated delivery times may be displayed on the product page, at checkout or provided after your order is placed.

Delivery estimates are not guaranteed delivery appointments unless we have expressly agreed a specific delivery date with you.

We will make reasonable efforts to deliver within the agreed delivery period.

Where no different delivery period has been agreed, we will deliver within the period required by applicable UK consumer law.

Occasionally, delivery may be delayed because of circumstances outside our reasonable control, including courier disruption, severe weather, road closures, vehicle breakdowns or other transport-related issues.

Where we become aware of a significant delay, we will contact you where reasonably possible.

Nothing in this policy affects your statutory rights where delivery is delayed.

4. Delivery Methods

Small & Medium Items

Smaller items may be delivered by a standard parcel courier.

Tracking information or an estimated delivery window may be provided where available.

Heavy & Bulky Furniture

Large or heavy items may be delivered using a:

  • Pallet service

  • Specialist furniture carrier

  • Q&P Furniture delivery service

The exact delivery service will depend on the product and delivery location.

5. Pallet, Kerbside & Front-Door Delivery

Where your order is supplied using a pallet or kerbside delivery service, delivery will normally be made to the nearest safe and reasonably accessible ground-level point.

This may be:

  • Outside your property

  • On your driveway

  • At the kerbside

  • At the nearest accessible ground-level entrance

The delivery driver is not required to carry palletised furniture inside your property, upstairs, into a flat or into a specific room.

Where a product is supplied with front-door delivery, this normally means delivery to the accessible ground-level external entrance of the property, unless another delivery service has been expressly agreed.

Customers are responsible for moving furniture from the delivery point into their property where this is not included in the delivery service.

Customers are also responsible for disposing of pallets and packaging unless removal has been expressly included.

6. Flats, Apartments & Upper Floors

Unless expressly agreed in advance, delivery of large or heavy furniture does not include carrying products upstairs or into an upper-floor flat or apartment.

For flats and multi-residence buildings, delivery may be made to the nearest safe and accessible ground-floor communal entrance or delivery point.

If you live above ground level or have restricted access, please contact us before ordering or notify us before delivery.

The availability of a lift does not automatically mean that upstairs delivery is included.

Any specialist, upstairs or room-of-choice delivery service must be expressly agreed with Q&P Furniture in advance.

7. Access to Your Property

Before ordering, customers are responsible for checking that the furniture can reasonably fit through the available access.

Please check:

  • Doorways

  • Hallways

  • Corridors

  • Staircases

  • Lifts

  • Gates

  • Building entrances

  • Turning spaces

  • Parking and vehicle access

Please tell us before delivery about any restrictions that may affect the delivery.

Delivery teams are not required to attempt delivery where they reasonably consider that doing so would be unsafe or could cause injury or damage to the furniture or property.

If a product cannot be delivered because it will not fit through the available access, and the product is otherwise as described, this will not normally be treated as a product fault.

8. Receiving Your Delivery

Please ensure that someone is available to receive the delivery where required.

For pallet, kerbside or front-door deliveries, customers should arrange sufficient assistance to move heavy products safely after delivery.

Please ensure that the delivery area is:

  • Safe

  • Clear

  • Accessible

  • Free from unnecessary obstacles

9. Failed Delivery & Redelivery

Customers are responsible for providing an accurate delivery address, telephone number and other relevant delivery information.

A delivery may be unsuccessful where:

  • Nobody is available to accept delivery

  • Incorrect address or contact details have been provided

  • We or the carrier cannot reasonably contact the customer

  • Access is unsafe or significantly restricted

  • Important access restrictions were not disclosed

Where delivery fails for reasons attributable to the customer, a reasonable redelivery or return charge may apply where permitted by law and where the applicable charge or basis for it has been properly communicated.

Any applicable charge will be communicated before arranging another chargeable delivery.

10. Inspecting Your Delivery

We recommend inspecting your furniture as soon as reasonably possible after delivery.

Where possible, please inspect the packaging before moving or assembling the product.

If you notice visible damage to the packaging, please photograph it before removing the packaging.

Please retain the packaging while you inspect the furniture.

11. Damaged, Faulty, Missing or Incorrect Items

If your order arrives damaged, faulty, incomplete, incorrect or not as described, please contact Q&P Furniture as soon as possible.

For visible delivery damage, we ask customers to notify us within 24 hours wherever reasonably possible so that we can investigate promptly with the delivery company.

Please provide:

  • Your order number

  • Clear photographs or videos of the issue

  • Photographs of the packaging where relevant

  • Product labels or part numbers where applicable

The request to report visible damage within 24 hours does not remove, restrict or reduce your statutory rights.

If an item appears damaged or unsafe, please do not continue assembling or using it where doing so could cause further damage or create a safety risk.

12. Original Packaging – Heavy & Bulky Furniture

Because of the size, weight and nature of our furniture, we strongly recommend that customers keep all original packaging until the goods have been fully inspected and they are satisfied with their purchase.

Please do not immediately dispose of:

  • Boxes or cartons

  • Protective foam

  • Corner protectors

  • Plastic or protective wrapping

  • Pallet protection

  • Other protective packaging supplied with the product

Original packaging is specifically designed to protect heavy and bulky furniture during handling and transportation and is normally the safest method of preparing furniture for return.

For any change-of-mind return, the furniture must be:

  • Fully protected

  • Securely packaged

  • Suitable and safe for transportation

  • Protected against movement, impact, scratching and other transit damage

Where reasonably possible, the original packaging should be reused.

If the original packaging is no longer available, the customer must provide suitable alternative protective packaging that provides adequate protection for the product during transportation.

Large or heavy furniture must not be presented for collection loose, unwrapped or inadequately protected.

A courier or collection team may refuse collection where, in their reasonable assessment, the furniture is not safely or adequately prepared for transportation.

For change-of-mind returns, customers are responsible for taking reasonable care of the goods.

Where the value of the furniture has been reduced because of handling beyond what is reasonably necessary to inspect it, or because of damage resulting from inadequate return packaging, Q&P Furniture may make an appropriate deduction from the refund where permitted by law.

The absence of original packaging alone does not remove or restrict a customer's statutory rights.

For faulty, damaged, incorrect or misdescribed goods, please contact Q&P Furniture before arranging any return or collection so that we can provide the appropriate instructions.

13. Risk During Delivery

Where Q&P Furniture arranges delivery, the goods normally remain at our risk until they come into the physical possession of you or a person you have identified to receive them on your behalf, subject to applicable consumer law.

Once delivery has been completed, customers are responsible for taking reasonable care of the goods.

This does not affect your rights where goods were faulty, damaged, incorrect or not as described when supplied.

14. Store Collection

Where collection from Q&P Furniture is available, customers will be informed when their order is ready.

Please do not travel to collect an order until you have received confirmation that it is ready.

Customers collecting large furniture are responsible for ensuring that:

  • Their vehicle is suitable

  • The furniture can be transported safely

  • The goods are properly secured during transportation

15. Returns & Refunds

Full details regarding:

  • Online cancellation rights

  • Change-of-mind returns

  • Heavy and bulky furniture returns

  • Return and collection costs

  • Return packaging

  • Faulty or damaged goods

  • Refunds

are provided in our separate Returns & Refunds Policy.

16. Contact Us

For delivery enquiries, please contact:

Q&P Furniture
Quality and Price Furniture LTD

Unit 3D, Ryan Business Park
Radford Road
Nottingham
NG7 7DH

Email: info@qpfs.co.uk
Telephone: 0115 837 1590 / 07490 900505

Please provide your order number when contacting us about an existing order.

17. Your Statutory Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or reduce your statutory rights under applicable UK consumer law.

Where any part of this policy conflicts with rights that cannot legally be excluded or restricted, your statutory rights will take priority.