Refund policy

 Return & Refund Policy

We take pride in delivering high-quality furniture and stand behind every product we sell. Our policy is designed to be fair, transparent, and firm.

1. Eligibility for Returns:

• Returns are accepted within 7 days of delivery.
• Items must be unused, unassembled, unmodified, and in their original packaging, including all accessories and documentation.
•  Proof of purchase (invoice or receipt) is mandatory.

2. Non-Returnable Items:

The following items are non-refundable and non-returnable:

• Customised or made-to-order furniture
• Clearance or sale items
• Assembled, installed, or used furniture
• Items damaged due to misuse, improper handling, or normal wear and tear.

3. Damage or Manufacturing Defects:

• Any manufacturing defect or transit damage must be reported within 48 hours of delivery, along with clear photos/videos.
• After inspection and approval, we will offer repair, replacement, or refund, at our discretion.
• Complaints reported after 48 hours will not be accepted.

4. Refund Process:

• Once the return is approved and the item passes inspection, refunds will be processed within 7–10 business days.
• Refunds are issued only to the original payment method.
• Delivery, installation, and handling charges are non-refundable.

5. Return Shipping & Pickup:

• The customer will bear return pickup charges (if applicable), unless the return is due to a verified manufacturing defect.
• We reserve the right to reject returns that do not meet policy conditions.

6. Order Cancellation:

• Orders can be cancelled within 24 hours of placement, provided production or dispatch has not started.
• Once dispatched or manufactured, cancellation is not allowed.

7. Final Authority:

• The company reserves the final right to accept or reject any return or refund request.
• All decisions made by management will be final and binding.