Privacy policy

Privacy Policy

Last updated: 23 September 2026

At Q&P Furniture, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, create an account, interact with our marketing or otherwise use our services.

Q&P Furniture is operated by Quality And Price Furniture Ltd.

For the purposes of UK data protection law, Quality And Price Furniture Ltd is responsible for the personal information described in this Privacy Policy.

Nothing in this Privacy Policy affects your rights under applicable UK data protection legislation.

1. Information We Collect

The personal information we collect depends on how you interact with us.

We may collect:

  • Your name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Account and login information

  • Order details

  • Products purchased

  • Products viewed or added to your basket or wishlist

  • Payment confirmation and transaction information

  • Delivery instructions

  • Returns, refunds and exchange information

  • Customer-service enquiries

  • Complaints and correspondence

  • Reviews or other content you submit

  • Marketing preferences

Our existing website policy also provides for the collection of order, account, shopping and customer-support information.

Payment card information may be collected and processed directly by authorised payment providers. We generally receive the information required to confirm and manage your transaction rather than full card details.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This may include:

  • IP address

  • Device information

  • Browser type

  • Operating system

  • Network information

  • Pages viewed

  • Products viewed

  • Shopping-basket activity

  • Website interactions

  • Referring website or source

  • General website usage information

Our website may use cookies, pixels and similar technologies to provide functionality, analyse website usage and, where permitted, support advertising.

3. Information We Receive From Third Parties

We may receive information from organisations that help us operate our website and provide our services.

These may include:

  • Shopify

  • Payment processors

  • Banks and payment providers

  • Delivery and courier companies

  • Suppliers and fulfilment partners

  • IT and website providers

  • Analytics providers

  • Marketing and advertising platforms

  • Fraud-prevention and security providers

  • Customer-service providers

We will handle information received from third parties in accordance with applicable data protection law and this Privacy Policy.

4. How We Use Your Personal Information

We may use personal information for the following purposes.

Processing Your Order

We use your information to:

  • Process and confirm orders

  • Process payments

  • Arrange delivery

  • Provide order and delivery updates

  • Manage cancellations

  • Process returns, exchanges and refunds

  • Provide replacement products or parts

  • Handle warranty and product-related enquiries

Customer Service

We may use your information to:

  • Respond to enquiries

  • Resolve problems

  • Manage complaints

  • Provide after-sales support

  • Communicate with you regarding your purchase

Managing Customer Accounts

Where customer accounts are available, we may use your information to:

  • Create and maintain your account

  • Provide access to your order history

  • Manage account preferences

  • Protect account security

Security and Fraud Prevention

We may use personal information to:

  • Detect and prevent fraud

  • Investigate suspicious activity

  • Protect customer accounts

  • Protect our website and systems

  • Protect our legal rights

  • Prevent unlawful or malicious activity

Improving Our Services

We may use appropriate information to:

  • Understand how customers use our website

  • Improve website performance

  • Improve our products and services

  • Understand customer demand

  • Improve customer experience

  • Analyse business performance

5. Marketing and Advertising

Where permitted by law, we may use personal information to send information about:

  • New products

  • Promotions

  • Special offers

  • Sales

  • Q&P Furniture news

  • Products that may be relevant to you

Where consent is required, we will obtain your consent before sending the relevant marketing communication.

You can unsubscribe from marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us.

Unsubscribing from marketing will not prevent us from sending important communications relating to your orders, payments, deliveries, returns or customer account.

6. Lawful Basis for Processing

Under UK data protection law, we must have a lawful reason for processing personal information.

Depending on the circumstances, we may rely on:

Contract

Processing may be necessary to fulfil our contract with you, including:

  • Processing your order

  • Receiving payment

  • Arranging delivery

  • Processing returns

  • Providing customer support

Legal Obligation

We may process or retain information where necessary to comply with legal, accounting, taxation or regulatory requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your rights.

This may include:

  • Preventing fraud

  • Protecting our business

  • Improving customer service

  • Improving our website

  • Managing business operations

  • Understanding how our services are used

Consent

Where required, we may rely on your consent for activities such as certain marketing communications, advertising technologies and non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

7. Cookies

Our website uses cookies and similar technologies.

Cookies may be used to:

  • Keep our website functioning correctly

  • Remember your shopping basket

  • Remember preferences

  • Improve website performance

  • Understand how visitors use our website

  • Measure advertising performance

  • Provide relevant advertising

Some cookies are necessary for our website to function.

Where required, we will request your consent before placing non-essential analytics, marketing or advertising cookies on your device.

You can manage your cookie preferences through the cookie controls available on our website and through your browser settings.

Shopify may also use cookies as part of providing the ecommerce platform used to operate our online store.

8. Sharing Your Personal Information

We do not unnecessarily disclose your personal information.

We may share information with trusted organisations where reasonably necessary to provide our services or operate our business.

These may include:

  • Shopify

  • Payment processors

  • Banks and payment providers

  • Delivery and courier companies

  • Product suppliers

  • Fulfilment partners

  • Website and IT providers

  • Cloud-service providers

  • Analytics providers

  • Marketing and advertising providers

  • Professional advisers

  • Accountants

  • Insurers

  • Legal advisers

  • Fraud-prevention and security providers

We may also disclose information where required by law, court order, regulatory authority or another lawful request.

Our existing policy similarly provides for information to be shared with service providers for activities such as payment processing, analytics, customer support, fulfilment and shipping.

9. Delivery Information

To complete your order, we may provide relevant information to delivery companies or fulfilment partners.

This may include:

  • Your name

  • Delivery address

  • Telephone number

  • Email address

  • Order reference

  • Delivery instructions

Delivery partners should only use this information as necessary to arrange and complete your delivery or as otherwise permitted by law.

10. Payment Information

Payments may be processed by independent payment-service providers.

Payment providers may process information including:

  • Card or payment information

  • Billing address

  • Transaction details

  • Fraud-prevention information

Payment providers process this information in accordance with their own privacy and security policies.

Q&P Furniture uses the information available to us to confirm payments, process orders and manage refunds or other transactions.

11. Data Retention

We keep personal information only for as long as reasonably necessary.

How long information is retained may depend on:

  • Your customer account

  • Order fulfilment requirements

  • Customer-service requirements

  • Warranty matters

  • Returns or disputes

  • Accounting and taxation requirements

  • Fraud-prevention requirements

  • Legal obligations

  • Regulatory requirements

  • Legal claims

When personal information is no longer reasonably required, we will delete, anonymise or securely dispose of it as appropriate.

12. Security

We take reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access

  • Unlawful processing

  • Accidental loss

  • Destruction

  • Misuse

  • Alteration

  • Unauthorised disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account passwords and login information.

If you believe your account or personal information may have been compromised, please contact us promptly.

13. International Data Transfers

Some of our technology providers, service providers or business partners may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate measures to ensure that the transfer complies with applicable UK data protection requirements.

Where necessary, appropriate contractual, regulatory or other recognised safeguards will be used.

14. Your Data Protection Rights

Depending on the circumstances, you may have the following rights regarding your personal information.

Right of Access

You may request information about the personal information we hold about you and request a copy of that information.

Right to Rectification

You may ask us to correct inaccurate information or complete information that is incomplete.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

This right is not absolute, and we may need to retain certain information where legally required or permitted.

Right to Restrict Processing

In certain circumstances, you may request that we restrict how your personal information is processed.

Right to Data Portability

Where applicable, you may request certain personal information in a structured, commonly used and machine-readable format.

Right to Object

In certain circumstances, you may object to the processing of your personal information.

You may object to the use of your personal information for direct marketing.

Right to Withdraw Consent

Where we rely on consent, you may withdraw that consent at any time.

15. Exercising Your Rights

If you wish to exercise any of your data-protection rights, please contact us using the details at the bottom of this Privacy Policy.

We may request reasonable information to verify your identity before processing your request.

This helps us protect personal information from being disclosed to an unauthorised person.

We will respond to valid requests in accordance with applicable data protection requirements.

16. Data Protection Complaints

If you have concerns about how we collect, use, store or protect your personal information, please contact us.

We will take reasonable steps to investigate your concern and provide an appropriate response.

If you remain dissatisfied, you may also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.

17. Children's Privacy

Our website and services are not intended specifically for children, and we do not knowingly seek to collect personal information from children.

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact us so that we can investigate the matter.

18. Customer Reviews and User-Generated Content

Our website may allow customers to submit product reviews, photographs or other content.

Information submitted to a public area of our website may become publicly visible.

Please do not include sensitive, confidential or unnecessary personal information in public reviews.

We cannot control how other people may use information that you voluntarily make publicly available.

19. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Q&P Furniture is not responsible for the privacy or security practices of independent third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our website

  • Changes to our services

  • Changes to technology

  • Changes to our service providers

  • Changes to applicable law or regulatory requirements

When this Privacy Policy is updated, we will revise the Last updated date shown at the top of this page.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data-protection rights or wish to make a data-protection complaint, please contact:

Quality And Price Furniture Ltd
Trading as Q&P Furniture

Registered / Business Address:
Unit 3D, Ryan Business Park
Radford Road
Nottingham
NG7 7DH
United Kingdom

Email: info@qpfs.co.uk

Website: qpfs.co.uk

ICO Registration Reference: ZB726135

Your ICO certificate confirms Quality And Price Furniture Ltd, the Unit 3D Ryan Business Park address and registration reference ZB726135.

Q&P Furniture is committed to handling your personal information fairly, securely and transparently.